Returns & Exchanges Policy

We value your satisfaction and aim to provide a hassle-free shopping experience. Below are the guidelines for returning or exchanging your items:

1. Defective or Technical Issues: If your purchased item has a defect or technical issue, you may request a return or exchange within 7 days of receiving it.
2. Condition of the Item: Items must be unused, in new condition, and returned in their original packaging with all included materials such as manuals, accessories, and serial-numbered security tags (if provided).
3. Packaging Integrity: The packaging must be undamaged.
4. Shipping Requirements: Returns must be sent via insured shipping with a valid tracking number to ensure safe delivery.

We regret that the following reasons do not qualify for returns or exchanges:

• • Change of mind or personal preference.
  • Disliking the item after purchase.
  • Incorrect size or dimensions (e.g., strap or dial size).
  • Finding a cheaper alternative elsewhere.
  • Dissatisfaction from a gift recipient.

• Return Shipping Costs: Customers are responsible for covering the return shipping charges.
• Refund Deductions: Refunds will exclude shipping costs. Additionally, a transaction fee of 3-5% will be deducted for payments made through online platforms or POS systems.
• Condition for Refund: Items showing signs of wear or with missing components such as tags, manuals, or accessories may not qualify for a refund.

VAT paid on the original order is non-refundable in the event of a return or exchange.

The following are not covered under our warranty:

• Bands, straps, and bracelets.
• Batteries, glass, or exposed crystals.
• Cosmetic damage, including minor scratches or normal wear and tear.
• Damage caused by water, accidents, or improper care.

For more details on warranty terms, please visit our warranty policy page.

• Discounts and promotions are not applicable to exchanged items.
• A restocking fee may apply under specific circumstances.
• Jeemonline reserves the right to reject any return if there are signs of wear, missing components, or damage to the product or its packaging.

We strive to present accurate product details. However, variations may occur due to factors such as lighting, monitor settings, or brand image editing. If you need further clarity, our customer support team is available to provide unedited images or additional information to ensure your satisfaction before purchase.

1. Contact us at info@jeemonline.com within 7 days of receiving your order.
2. Provide proof of purchase, such as a receipt or order confirmation.
3. Return the item by the guidelines outlined above.

For any questions or assistance, our customer support team is here to help. Reach us by:

• • Calling +971-566400706
  • Email: info@jeemonline.com
  • Whatsapp +971-566400706